FAQ’s

Are your cleaners insured ?

Yes, all of our cleaners are covered by public liability, employer’s liability and property damage insurance.

How much do you charge for your cleaning services?

The price charged is dependent on the service required and the size of the house being cleaned. Prices start from as little as £10.00 per hour. However, no two cleaning jobs are the same so please call us on 0800 634 9822 for a free quote.

What hours do you provide a cleaning service?

Our cleaning services are available 24 hours a day, 7 days a week.

Do you give free estimates?

Yes, however it is our standard practice to view a property prior to giving an estimate, due to varying property sizes and conditions. Therefore, it is often not possible to give an accurate estimation over the phone. If you would like to arrange a free consultation please do not hesitate to contact us on 0800 634 9822.

Do you charge VAT?

No.

Is it possible to have just one room cleaned?

Yes, we tailor our cleaning service to your requirements.

Can I leave the cleaner unsupervised?

Absolutely, all of our cleaners are fully trained, insured, vetted and disciplined to provide a high class cleaning service. If you are comfortable leaving the cleaner at your property whilst cleaning, that is fine. If this is not the case then please feel free to remain present during the cleaning process.

Do you provide the cleaners’ equipment?

No, the customer usually supplies all cleaning solutions and equipment, however, if the cleaner is required to purchase items on the customers behalf, then an appropriate charge will be added onto the final price of the clean.

How do I pay for the cleaning service?

You can pay for the cleaning service directly by BACS payment. All cleaners are
instructed NOT to accept payments on site.

What should I do if I have a problem with the cleaning service?

In the unlikely event that you are not happy with the cleaning service provided,please notify us within 24 hours and we will do our upmost to make sure you are thoroughly satisfied.

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